MCHCP and myMCHCP web services may experience interruptions as we perform system maintenance, today July 13. We expect all work to be completed by 6pm.

Legal Notices

Compatibility

For full functionality of this website and our member portal (myMCHCP) it is necessary to enable JavaScript. In addition, myMCHCP complies with current Internet security standards and users must transition to a browser that automatically supports TLS 1.2 or higher to access it, such as:

Browsers

  • Internet Explorer 11 and higher
  • Microsoft Edge
  • Google Chrome 48 and higher
  • Firefox 45 and higher
  • Safari 9 and higher
  • Opera 17 and higher

Media

  • Adobe Acrobat Reader 11 and higher

Accessibility

MCHCP makes every reasonable effort to ensure that this website complies with the standards of accessibility.

This site has been tested and determined to meet Section 508 and WCAG 2.0 AA guidelines.

Captions

MCHCP provides captioning for all webinars and uses services provided by Caption Colorado. To access this service, visit www.captionedtext.com and enter the webinar’s confirmation number. All recorded webinars are posted with a transcript.

Questions and concerns about this website may be expressed by contacting Member Services.

Disclaimers

Online Privacy

We collect no personal information unless you choose to provide it. We do not give or sell personal information to others.

View Privacy Practices to learn more about how we safeguard personal information.

Website Disclaimer

Missouri Consolidated Health Care Plan (MCHCP) provides information on this website as a public service. Reasonable effort is made to ensure that all information is current, complete and accurate. However, this is not a guarantee. All information is subject to change without notice. In the event that information on the website conflicts with a statute or rule, the statute or the rule prevails.

MCHCP assumes no responsibility for errors in the information provided, nor any liability for damages incurred as a consequence. Unless otherwise noted, MCHCP grants users permission to reproduce and distribute all information available on this website for non‐commercial purposes, as long as the contents remain unaltered and MCHCP is credited.

MCHCP provides links to other websites as a convenience to visitors. MCHCP does not endorse these websites, and is not responsible for their accuracy.

Social Media Disclaimer

Representatives of MCHCP communicate via Facebook pages. Any communication via social media is not secure and can be viewed by third parties. MCHCP reserves the right to remove any users, material or links deemed unacceptable for any reason.

MCHCP does not answer member-specific benefit questions asked through these pages. To ensure personal health information (PHI) remains confidential and secure, log in to myMCHCP and send a secure message, or contact Member Services at 573‐751‐0771 or toll‐free at 800‐487‐0771. MCHCP has new phone hours starting Feb. 1, 2024: 8:30 a.m. - 12:00 p.m. & 1:00 p.m. - 4:30 p.m., Monday through Friday.

Posts on MCHCP social media pages do not supersede any statute or rule relating to MCHCP. In the event that a post conflicts with a statute or rule, the statute or rule prevails. Refer to the State Code of Regulation or the Revised Statutes of Missouri for additional information.

Links to Other Sites

Our site provides links to other websites. The privacy policies described here do not apply to external sites. Read the privacy policies of other sites to protect your privacy while visiting.

Contact Member Services to request more information about MCHCP's privacy policy.

Notice Regarding the Strive for Wellness® Program

Strive for Wellness® is a voluntary program available to active Missouri state employees with Missouri Consolidated Health Care Plan (MCHCP) medical coverage. The Strive for Wellness® Program is administered according to federal rules permitting employer-sponsored wellness programs that seek to improve employee health or prevent disease, including the Americans with Disabilities Act of 1990, the Genetic Information Nondiscrimination Act of 2008, and the Health Insurance Portability and Accountability Act, as applicable, among others. If you choose to participate in the wellness program you will be asked to complete a voluntary Health Assessment/Quiz that asks a series of questions about your health-related activities and behaviors and whether you have or had certain medical conditions (e.g., diabetes, or heart disease). You are not required to complete the Health Assessment/Quiz.

However, eligible subscribers who choose to participate in the wellness program will receive a premium reduction of $25 monthly for agreeing to participate in the Partnership Incentive, completing the Health Assessment/Quiz. Although you are not required to complete the Health Assessment/Quiz, only employees who do so will receive the Partnership Incentive of $25 a month.

Partnership Incentive participants can receive a t-shirt for completing a health-related activity such as an annual preventive exam or regularly exercising. If you are unable to participate in any of the MCHCP-approved health-related activities you may be entitled to a reasonable accommodation or an alternative standard. You may request a reasonable accommodation or an alternative standard by contacting MCHCP at 800-487-0771.

The information from your Health Assessment/Quiz will be used to provide you with information to help you understand your current health and potential risks. You are encouraged to share your Health Assessment/Quiz results or concerns with your health care provider.

Protections from Disclosure of Medical Information

MCHCP is required by law to maintain the privacy and security of your personally identifiable health information. Although the Strive for Wellness® Program and MCHCP may use aggregate information it collects to design a program based on identified health risks in the workplace, Strive for Wellness® will never disclose any of your personal information either publicly or to the employer, except as necessary to respond to a request from you for a reasonable accommodation needed to participate in the Strive for Wellness® Program, or as expressly permitted by law. Medical information that personally identifies you that is provided in connection with the Strive for Wellness® Program will not be provided to your supervisors or managers and may never be used to make decisions regarding your employment or health benefits.

Your health information will not be sold, exchanged, transferred, or otherwise disclosed except to the extent permitted by law to carry out specific activities related to the Strive for Wellness® Program, and you will not be asked or required to waive the confidentiality of your health information as a condition of participating in the Strive for Wellness® Program or receiving the Partnership Incentive. Anyone who receives your information for purposes of providing you services as part of the Strive for Wellness® Program will abide by the same confidentiality requirements. The only individuals who will have access to your personally identifiable health information are MCHCP Information Technology and Clinical Staff and only if accessing your personally identifiable health information is needed to potentially provide you with services under the Strive for Wellness® Program.

In addition, all medical information obtained through the wellness program will be maintained separate from your personnel records, the identity of information stored electronically will be encrypted, and no information you provide as part of the wellness program will be used in making any employment decision. Appropriate precautions will be taken to avoid any data breach, and in the event a data breach occurs involving information you provide in connection with the wellness program, we will notify you immediately.

You may not be discriminated against in employment because of the medical information you provide as part of participating in the Strive for Wellness® Program, nor may you be subjected to retaliation if you choose not to participate.

If you have questions or concerns regarding this notice, or about protections against discrimination and retaliation, please contact MCHCP Member Services at 800-487-0771.