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State Members

Plan Contact and Provider Information

Medical Plans

Log in to myMCHCP for claims and benefit information.


UMR
HSA Plan, PPO 600 and PPO 300
www.umr.com
888-200-1167 *
8 a.m. - 5 p.m., M-F
* Access UMR NurseLine 24 hours a day by calling this number

 Claims Address

Claims Address

PO Box 30787
Salt Lake City, UT 84130-0787

 Appeals Addresses

Appeals Addresses

Pre-service Claims:
UMR Appeals
PO Box 400046
San Antonio, TX 78229
Fax: 888-615-6584
800-808-4424, ext. 15227 (Expedited Appeals only)

Post-service Claims:
UMR Claims Appeal Unit
PO Box 30546
Salt Lake City, UT 84130-0546
Fax: 877-291-3248

 Find a Provider

Find a Provider

UnitedHealthcare Choice Plus Provider Network
UnitedHealthcare Choice Plus Providers

  • Be sure to review the list of excluded providers, then
  • Select Click here for either Medical or Behavioral Health
  • Complete the search options

UMR Urgent Care Locations

Aetna1
HSA Plan, PPO 600 and PPO 300
www.aetna.com
800-245-0618
Informed Health Line: 800-556-1555

 Claims Address

Claims Address

PO Box 14079
Lexington, KY 40512-4079

 Appeals Address

Appeals Address

Appeals Resolution Team
PO Box 14463
Lexington, KY 40512
Fax: 859-425-3379
800-245-0618 (Expedited Appeals only)

 Find a Provider

Find a Provider

Open Choice PPO
Go to: www.aetna.com

  • Select Find a Doctor from the top menu
  • Below the Or search without logging in heading, choose Plans through your job or spouse's/partner's job
  • In the Find a Doctor, Dentist, or Facility search box, type in the name, specialty, procedure or condition
  • In the Zip code or city, state box, type in the zip code, or city, state, then select Search
  • In the First, choose an Aetna plan to find providers that accept it box, select the drop down search box and choose Open Choice® PPO, listed under the Aetna Standard Plans category, then select Continue

Aetna Urgent Care Locations



Southwest and south central regions of Missouri only.
Counties include: Barry, Barton, Cedar, Christian, Dade, Dallas, Douglas, Greene, Hickory, Howell, Jasper, Laclede, Lawrence, McDonald, Newton, Oregon, Ozark, Polk, St. Clair, Shannon, Stone, Taney, Texas, Vernon, Webster and Wright.

 

Prescription Drug Plans

Express Scripts, Inc. (ESI)
Non-Medicare
www.express-scripts.com
800-797-5754
TTY: 866-707-1862
24 Hours a day

 Home Delivery Pharmacy Service

Home Delivery Pharmacy Service

PO Box 66773
St. Louis, MO 63166-6773

 Claims Address

Claims Address

Express Scripts
Attn: Commercial Claims
PO Box 2872
Clinton, IA 52733-2872
Fax: 608-741-5475
Claim Form

 Appeals Address

Appeals Address

Express Scripts
Attn: Clinical Appeals Department
PO Box 66588
St. Louis, MO 63166-6588
Fax: 877-852-4070

 Find a Provider

Find a Provider

Express Scripts

  • You must be a registered member on the ESI site
  • Log in with your account information
    (if you do not know your account information, you may access your Express Scripts account directly through myMCHCP)
  • Select Find a Pharmacy under Prescriptions

Express Scripts Medicare
Medicare
www.express-scripts.com
866-544-6963
TTY: 800-716-3231
24 Hours a day

 Medicare Home Delivery Pharmacy Service

Medicare Home Delivery Pharmacy Service

PO Box 66577
St. Louis, MO 63166-9843

 Claims Address

Claims Address

Express Scripts
Attn: Medicare Part D
PO Box 14718
Lexington, KY 40512-4718
Fax: 608-741-5483
Claim Form

 Appeals Address

Appeals Address

Express Scripts
PO Box 66588
St. Louis, MO 63166-6588
Attn: Medicare Clinical Appeals
800-935-6103

 Find a Provider

Find a Provider

Contact Express Scripts Medicare Customer Service for provider information.


Accredo Specialty Pharmacy
800-803-2523
TTY: 877-804-9222

 

Dental & Vision Plans

Delta Dental
www.deltadentalmo.com/stateofmo
866-737-9802
7 a.m. - 5 p.m., M-F

 Claims Address

Claims Address

PO Box 8690
St. Louis, MO 63126-0690

 Appeals Addresses

Appeals Addresses

First-Level Appeals Address:
Attn: Customer Service
12399 Gravois Road
St. Louis, MO 63127

Second-Level Appeals Address:
Attn: Appeals Committee
12399 Gravois Road
St. Louis, MO 63127

 Find a Provider

Find a Provider

Delta Dental Providers

  • Complete the search options
  • You may access Delta Dental Premier and Delta Dental PPO network dentists. You will receive the lowest out-of-pocket costs when you use a Delta Dental PPO dentist

National Vision Administrators, LLC (NVA)
www.e-nva.com
User Name: mchcp
Password: vision1
877-300-6641
24 Hours a day

 Claims Address

Claims Address

Attn: Claims
PO Box 2187
Clifton, NJ 07015

 Appeals Address

Appeals Address

Attn: Complaints, Grievances & Appeals
PO Box 2187
Clifton, NJ 07015

 Find a Provider

Find a Provider

NVA Providers

  • Enter User Name: mchcp
  • Enter Password: vision1
  • Select Find a Provider
  • To have NVA contact a provider about network participation, select Nominate a Provider

 

Strive Employee Life & Family (SELF)

ComPsych
www.guidanceresources.com

You must be registered with ComPsych to use their website.

If you are an active employee eligible for MCHCP medical coverage, please log in to myMCHCP for access to SELF services.

If you are a member of the household of an active employee eligible for MCHCP medical coverage, contact MCHCP Member Services, 800-487-0771, for instruction on how to access SELF services.

Find a Provider

  • To Register: Follow the instructions to the left.
  • To Log In: Registered users, enter your ComPsych User Name and Password in the Log In box, then select Login.
  • To Find a Provider: After logging in, select one of the options under I'm Looking For, and follow the on-screen instructions.

 

Other Contacts

Strive for Wellness® Health Center
Strive for Wellness®
573-526-3175
301 W. High Street
Jefferson City, MO

Strive for Wellness® Program
Quit Tobacco and Weight Management Programs
www.mchcp.org
Member Services: 573-751-0771
Toll-free: 800-487-0771
Attn: Wellness Department
832 Weathered Rock Court
Jefferson City, MO 65110

Central Bank
www.mohsa.centralbank.net
500 Madison
Jefferson City, MO 65101-3161

573-634-1243
877-554-5535
8 a.m. - 5 p.m., M-F; 8 a.m. - Noon, Sat.

TRICARE Supplement Plan
Selman & Company
www.selmantricareresource.com/MCHCP
800-638-2610
9 a.m. - 7 p.m. (ET), M-F

 

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