Disease Management through Care Allies Smart Steps®
As part of your medical benefit, MCHCP includes Smart Steps®, a disease management program through CareAllies. The disease management program is designed to help people with chronic health conditions prevent recurring symptoms and attain a higher quality of life. Mercy Health Plan in the south central and southwest regions has its own disease management programs which are not available through CareAllies. Members are identified for participation in the program through medical and pharmaceutical claims.
Members with these chronic health conditions are enrolled in the program:
- Asthma
- Coronary artery disease
- Congestive heart failure
- Diabetes
Available Services
- Free and confidential support
- One-on-one consultation with a health care professional.
- Personalized counseling.
- Round-the-clock access to registered nurses—24-hours a day, 7 days a week.
- A customized health care plan.
- Educational materials to help you learn more about your chronic condition.
How to Use the Program
This program translates your doctor’s treatment plan into daily actions to improve your health and avoid the health crises and relapses that can lead to emergency room visits. If you are enrolled in Smart Steps®, a nurse specializing in your condition will contact you to start the program. Through regular phone calls with a Smart Steps® nurse and input from your doctor, you will:
- Come to better understand your illness.
- Set personal health goals.
- Make informed care decisions.
- Receive help navigating the complex health care system.
Your involvement in this program is confidential.
Eligibility Guidelines
- To participate you must be enrolled in an MCHCP medical plan.
- Participation in Smart Steps® is not tied to the incentive premium. In order to receive the incentive premium, members must complete the Personal Health Analysis (iPHA) and participate in a Gordian Health Solutions wellness program. Even if you qualify for Smart Steps®, you are eligible to participate in Lifestyle Ladder.
- New employees are eligible for participation in Smart Steps®.
Additional disease management programs may be available through your medical plan. (See Medical Benefits.)
Contact CareAllies
Phone: 866-811-9165