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Message from MCHCP Regarding Response to Coronavirus (COVID-19)

During this time when the coronavirus (COVID-19) is at the forefront of everyone’s mind, it is important to know your MCHCP benefits and support are available to you. Here are some of the benefits available to you through MCHCP that could make it easier for you and your family to limit possible exposure and slow the transmission of the virus:

  1. Testing for COVID-19:
  2. MCHCP recently announced that all plan members meeting the requirements for coronavirus (COVID-19) testing will have that testing covered at 100%. View more information from Anthem and UnitedHealthcare® about COVID-19, and how to protect yourself and those around you.

  3. Telehealth options to help with social distancing:
  4. Anthem members:
    As protecting the health and well-being of those around you continues to be at the forefront of everyone’s mind, MCHCP is announcing that virtual doctor visits and behavioral health visits related to COVID-19 through LiveHealth® Online are covered at 100%.

    Medicare Advantage members:
    UnitedHealthcare is temporarily covering the COVID-19 diagnostic test at 100% to help ensure all Medicare retirees have affordable access to this testing. We recommend Medicare retirees also use Virtual Doctor Visits through UnitedHealthcare® when they can. Virtual doctor visits related to COVID-19 are also covered at 100%.

  5. Pharmacy options to help with social distancing:
  6. You can continue getting your medications without having to take multiple trips to the pharmacy. Express Scripts has options that include 90-day supplies of medication and a home delivery service. Log in to your myMCHCP account and select the "Prescription" icon to connect to Express Scripts for more information about these services.

  7. SELF (available to active employees):
  8. COVID-19 and the response to combatting the virus can be stressful. Our SELF program (through ComPsych) offers counseling services, financial support and child- and elder-care planning at no cost to you, 24/7. Log in to myMCHCP and select the "SELF" icon for more information.

MCHCP office work policy and in-person visits:

To safeguard the health and safety of our members and employees, beginning Wednesday, March 18, MCHCP will close for in-person appointments and will only provide phone service. Members who wish to set up a virtual appointment over the phone can call MCHCP member services toll-free at 800-487-0771. We appreciate everyone’s patience and cooperation in looking out for the health and safety of everyone involved with MCHCP during this time.

MCHCP office staff members are still reporting to work as usual, and will be available to assist you with any questions you may have.

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