Resources for MCHCP Members Affected by the Anthem and MU Health Care Contract Expiring

As you may already know, the contract between Anthem and MU Health Care expired on March 31, 2025. Missouri Consolidated Health Care Plan (MCHCP) partners with Anthem to administer our health plan for non-Medicare members. Since that date, MU Health Care no longer is a network provider for Anthem.

We recognize the impact this may have on you and your family, and we want to assure you that MCHCP staff are closely monitoring the ongoing negotiations between Anthem and MU Health Care. MCHCP has also put together the following list of resources that can help members affected transition care to available providers:

• Virtual Care options are available through Anthem's Sydney Health App for medical and behavioral health visits (visits are covered at 100% for PPO plan members and for HSA plan members after their deductible is met): https://www.anthem.com/virtual-care.

• The Strive for Wellness® Health Center located in Jefferson City in the Harry S Truman State Office Building is available for Anthem adult members to receive treatment for common illnesses, basic preventive care, select vaccines, and behavioral health services. To schedule an appointment, call 573-526-3175 or log in to your myMCHCP account.

• The Strive Employee Life & Family (SELF) program provides 10 no cost behavioral health counseling sessions to state employees eligible for MCHCP medical coverage and members of their household. Log in to your myMCHCP account to access more information about SELF (Public Entity members should check with their employer about SELF availability).

• Use the Anthem Family Advocate program for personal assistance in finding care. To connect with an advocate, contact Anthem Member Services at: 1-844-516-0248.

• Members can use an Express Scripts network pharmacy for some preventive vaccines covered at 100% (bring your Express Scripts ID card).

• There is availability for many services, like mammography, at SSM Health, Boone Health, JCMG and other network providers you can locate in Anthem's "Find Care" search: https://www.anthem.com/find-care/.

• Urgent Care and Emergency visits through MU Health Care are covered as a network benefit if they are billed as an emergency or urgent care visit (does not apply to "convenience care" visits).

• Local public health agencies are a resource for vaccinations and other health services: https://health.mo.gov/living/lpha/lphas.php.

If members have further questions or need assistance, please contact MCHCP Member Services at 800-487-0771, M-F 8:30 a.m.-12 p.m. & 1-4:30 p.m., or contact Anthem Member Services at 1-844-516-0248, M-F 7 a.m.–7 p.m., for questions about applying for Continuity of Care and other resources.