Service Complaints

If you have concerns or problems with any of the health care plans available through MCHCP, contact the plan’s Customer Service Department. This refers to situations in which you are not receiving services in a satisfactory manner (i.e., you have not received an ID card from the health plan or you were charged more than the required copayment amount). For members in the south central and southwest regions, if you are enrolled in a fully-insured plan, you also have the option of contacting the Missouri Department of Insurance, Financial Institutions & Professional Registration (DIFP) at any time. DIFP has no regulatory authority over self-insured plans.

If the problem is not resolved to your satisfaction, contact MCHCP’s office at 800.487.0771 or write a letter to:

Manager of Customer Support
MO Consolidated Health Care Plan
PO Box 104355
Jefferson City, MO 65110-4355