Benefit Counselor

Competitive salary based on qualifications and experience

Missouri Consolidated Health Care Plan (MCHCP) is seeking a qualified candidate to work as a Benefit Counselor. Apply in person and take a typing test at 832 Weathered Rock Court, Jefferson City. Applications and required typing tests must be on file by 4:00 p.m. Thursday, May 15, 2008 in order to be considered.

Essential Functions/Examples of Work

Under the direct supervision of the Call Center Coordinator, the individual in this classification functions as a customer service representative in the performance of technical and paraprofessional work in the dissemination of information regarding the Missouri Consolidated Health Care Plan. The Benefit Counselor functions as a telephone liaison between health plans and members; responding accurately and promptly, both verbally and in writing, to incoming inquiries regarding topics such as claims payment, eligibility, membership in various managed care plans and a variety of other questions. Other duties include establishing a good rapport with members, potential members and providers; working within and outside the office to resolve member problems; maintaining accurate and detailed telephone logs; handling returned mail; and performing other duties as needed or assigned.

Knowledge, Skills and Abilities/Minimum Qualifications

1. Must be a high school graduate or equivalent, with at least one-year customer service experience. Prefer additional years of customer service experiance and education beyond high school.
2. Basic knowledge of benefit terminology; general knowledge of medical terminology and ability to learn specific plan provisions required.
3. Requires a minimum typing speed of 50 wpm in order to facilitate and log telephone conversations into computer log.
4. Requires ability to research information on the computer during conversations, have good fact gathering skills, good problem solving skills, and must be receptive to electronic methods of business operations.
5. Pleasant telephone voice and genuine desire and ability to accommodate callers in a courteous, polite and professional manner, and accurately answer benefit questions.
6. Excellent oral and written communication skills required.
7. Ability to follow detailed guidelines and procedures.
8. Ability to establish and maintain cooperative working relationships with MCHCP management staff, other employees, members, health plan representatives, and the general public.
9. Ability to successfully complete Customer Service Training and utilize various software packages; some knowledge of Word and Excel helpful.
10. Must have an excellent work history and attendance record verified.
11. Must be in compliance with applicable sections of state statute 105.262 related to income tax filing.

Missouri Consolidated Health Care Plan is an equal opportunity employer:  M/F/D/V. In order to comply with provisions of HIPAA regulations, a criminal background check will be conducted on all final candidates.

05/05/2008

MCHCP is a “body corporate” or quasi state agency, but our employees enjoy the same benefits as other state of Missouri workers.  These benefits include medical insurance, basic and optional life insurance, paid vacation, sick leave accruals, paid holidays, deferred compensation, cafeteria plan, tuition reimbursement, and retirement plan.  Contact the MCHCP Human Resources Department at HR@mchcp.org for more information related to recruitment, benefits, etc.